FAQ
WHAT ARE XITLALI JEWELRY BUSINESS HOURS?
Xitlali Jewelry is available to shop online 24/7!
Our regular business hours for shipping and customer service is :
Monday - Friday 12pm-7pm PST
We are closed on all major U.S. federal holidays.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover and American Express. We are working to add more payment options.
HOW CAN I CONTACT YOU?
Any inquiries about returns + exchanges email us at returns@xitlalijewelry.com
Any inquiries about other general information email us at info@xitlalijewelry.com
WHAT IS YOUR EXCHANGE OR RETURN POLICY?
Returns and exchange policy could be found here
WHAT IF I RECEIVED THE WRONG ITEM?
If you received the wrong item, email us at returns@xitlalijewelry.com
WHAT IF I PUT IN THE WRONG ADDRESS?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time.
Please email us at returns@xitlalijewelry.com
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
DO YOU SHIP INTERNATIONALLY?
Not at this time.
HOW DO I CARE FOR MY JEWELRY?
With the proper care, your jewelry can last a long time.
- Always protect your jewelry from sharp blows, scratching, chemicals, sunlight, and heat/cold.
- Store your jewelry in a soft lined box or pouch with an anti-tarnish strip. Try to keep pieces apart so they don’t rub together.
- Your jewelry will age and tarnish naturally so if you want to keep your pieces in pristine condition, clean your jewelry regularly, using a professional jewelry cleaning product. Always read the manufacturers instructions.
- Be away of tarnish which may occur as a result of oxidation, caused by the interaction of silver or gold plated jewelry with certain elements such as oxygen or sulfur as well as with certain acids.
- Never go swimming wearing your jewelry, as chlorine in swimming pools can cause damage to all metals.
- Avoid directly spraying perfume onto your jewelry.
Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt air and products containing sulfur.
Gold Filled / Gold Vermeil / Gold Plated : We encourage you to remove your jewelry before showering, exercising and swimming. Gold Filled, Vermeil & Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. To help keep your jewelry looking beautiful, store it in a dust bag, sealed plastic bag or dry cloth bag.
Solid Gold : Solid gold (10k, 14k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. The 14k alloy gives our pieces their beautiful, subtle hue. It is also an active lifestyle’s best friend; it scratches less and doesn’t bend or wear out as easily as 18k.